target audience: TECH BUYER  Publication date: May 2021 - Document type: IDC TechScape - Doc  Document number: # US47250421

IDC TechScape: Worldwide Retail Contextual Customer Experience-Enabling Technologies, 2021

By: 

  • Ornella Urso
  • Filippo Battaini
  • Giulio Raffaele
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Content

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Table of Contents


  • IDC TechScape Figure

    • Figure: Worldwide Retail Contextual Customer Experience-Enabling Technologies, 2021

  • In This Study

  • Technology Markers of Momentum

    • Table: IDC TechScape Technology Markers of Momentum

    • Incremental Technologies

    • IoT for Supply Chain

    • Figure: IoT for Supply Chain Momentum Markers

    • IoT for In-Store CX

    • Figure: IoT for In-Store CX Momentum Markers

    • Loyalty Management

    • Figure: Loyalty Management Momentum Markers

    • Marketing Automation

    • Figure: Marketing Automation Momentum Markers

    • Computer Vision

    • Figure: Computer Vision Momentum Markers

    • Visual Product Search

    • Figure: Visual Product Search Momentum Markers

    • Robotics for Warehouse Automation

    • Figure: Robotics for Warehouse Automation Momentum Markers

    • Edge Infrastructure

    • Figure: Edge Infrastructure Momentum Markers

    • Transformational

    • AI for CX Personalization

    • Figure: AI for CX Personalization Momentum Markers

    • Customer Journey Analytics

    • Figure: Customer Journey Analytics Momentum Markers

    • CX Process Measurement

    • Figure: CX Process Measurement Momentum Markers

    • Voice Interfaces

    • Figure: Voice Interfaces Momentum Markers

    • Customer Data Platform

    • Figure: Customer Data Platform Momentum Markers

    • Identity Management

    • Figure: Identity Management Momentum Markers

    • Recommendation AI

    • Figure: Recommendation AI Momentum Markers

    • 5G Networks

    • Figure: 5G Networks Momentum Markers

    • Opportunistic

    • AR/VR for Consumer Engagement

    • Figure: AR/VR for Consumer Engagement Momentum Markers

    • Digital Asset Management

    • Figure: Digital Asset Management Momentum Markers

    • Blockchain for Loyalty

    • Figure: Blockchain for Loyalty Momentum Markers

    • Contactless Payments

    • Figure: Contactless Payments Momentum Markers

  • Technology Adoption Outlook

  • IDC TechScape Methodology

    • IDC TechScape Categories and Definitions: Transformational, Incremental, and Opportunistic

  • Learn More

    • Related Research

    • Synopsis