IDC FutureScape: Worldwide Services 2022 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Services 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2023, 60% of Organizations Will Be Implementing Sustainability-Related Considerations into Their Business Life Cycle

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2023, Nearly 80% of Enterprises Will Utilize "as a Service" Private Clouds to Support Meeting Critical Multicloud Needs

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2024, Nearly 50% of All Services Consumed by Enterprises Will Be Delivered Based on Software-Based IP Assets

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2025, to Create a Higher-Value Services Portfolio, OEM Vendors Are Going to Outsource 75% of Field Labor Source Staff to Free up Their Engineers to Work on These Higher-Value Services

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2024, Reacting to Societal Shifts, to Tap New Talent, and to Provide an Inclusive Culture, 35% of G2000 Organizations Will Engage Professional Services Firms to Build and Execute a DEI Strategy

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2024, as AutoML Becomes the Dominant Method to Democratize Data Science and Speed Deployment of AI Solutions, 50% of Organizations Will Struggle with Security, Model Management, and Responsible AI

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: By 2026, More than Half of All Large Enterprises Will Describe Experience Design as a Top 3 Business Competency, Alongside Traditional Areas Such as Sales, Marketing, and Logistics

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By 2025, 40% of Organizations Will Offer Digital Skills Training to All Employees "On Demand," Resulting in DX Initiatives Being Completed Four Times Faster

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: By the End of 2022, 30% of Spending on IT and Business Services Will Be Driven by the Need to Strengthen Digital Resiliency to More Rapidly Adapt to Future Business Disruptions

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2025, 70% of Organizations Will Modernize Their Applications Based on Drivers Like Data Security, Organizational Flexibility and Agility, and Productivity Gains Versus Drivers Like IT Cost Savings

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• Pervasive Disruption Continues — Volatility, Opportunity, and Resilience

• The Future Enterprise — Thriving in a Jungle of Agile Innovation

• Embracing Digital First — New Strategies for Complexity and Ubiquity

• Digital Ecosystem — Thriving in a Multiplatform World

• Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

• Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

• Engagement Reimagined — From Responsive to Anticipatory

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• Related Research