IDC PlanScape: Workforce Optimization in Retail

IDC PlanScape Figure

• Figure: IDC PlanScape: Executive Summary of Workforce Optimization in Retail

Executive Summary

Why Is Workforce Optimization Important?

• Figure: The Key Ingredients of Touch-Free Retail

• Table: Estimating the KPI Improvements Related to Workforce Optimization Investments

What Is Workforce Optimization?

• Figure: Workforce Optimization Improvements in Early Invested Retailers, 2020

• Creating a Store Floor Collaboration Zone

• Table: Enduring Work and Technology Advances

• Benefits of Workforce Optimization Reach Across the Enterprise

• Managing Frontline Employees

• Training Employees for Resilience and Compliance

• Delivering on Promises to Ecosystem Partners

• Providing Differentiated Customer Experiences

Who Are the Key Stakeholders?

• Internal Stakeholders

• Table: Key Stakeholders' Roles and Responsibilities

• External/Ecosystem Partners

• Technology Partners

How Can My Organization Take Advantage of Workforce Optimization?

• Prioritizing Your Workforce Optimization Implementations

• Table: Building the Technology Ecosystem for the Empowered Employee

• Considerations and Challenges for Workforce Optimization DX

Advice for Technology Buyers

Related Research