Customer Stories
Agile Value Management for Coöperatie DELA
About Customer
Coöperatie DELA is originally an Eindhoven funeral insurer and caretaker that was founded on March 11, 1937 as funeral association Draagt Elkander’s Lasten. DELA is a not-for-profit cooperative. It is the largest funeral insurer in the Netherlands and Belgium. In 2019, Coöperatie DELA comprises 21 crematoria and 54 funeral homes in the Netherlands and 3 crematoria and 59 funeral homes in Belgium.
Unlike other insurer offerings, most funeral policies of the DELA cooperative don’t pay out in cash. The funeral can be arranged to be entirely the insured wishes and with certain tyon how it gets paid for.
Summary
Agile practices in application development have seen massive adoption over recent years.
Coöperatie DELA is at the forefront of maturing Agile application development and quality assurance practices. The IDC Metri Agile Value Management (AVM) service measures the value produced, including the product quality, created by Agile and/or DevOps teams using standardized metrics. This allows us to compare and benchmark team performance and product quality. In this customer story we show how Agile Value Management was used to measure and improve the team performance of an external (and partly nearshore) team that develops and maintains the Reservation System of DELA.
Periodic measurements show a gradual and significant improvement of both team performance (compared to market averages) and the quality of the application. Overall Agile Value Management provides the benefit of code quality improvement to manage productivity, delivery speed and cost efficiency of development teams.