target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US52601224
To What Extent Do Conversational AI Systems Need to Support Task Automation?
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Abstract
This IDC Survey Spotlight highlights the balance between informational (question-answering) and transactional (task-based) interactions.
IDC conducted a worldwide survey on organizations' use of conversational AI in August 2024.