target audience: TECH BUYER Publication date: Oct 2024 - Document type: IDC MarketScape - Doc Document number: # US52582724
IDC MarketScape: Worldwide Employee Experience Consulting Services 2024 Vendor Assessment
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Abstract
This IDC study assesses the vendor performance of employee experience (EX) consulting service providers worldwide. EX consulting providers all partner well with their clients, providing a diverse field of points of entry to initializing and expanding their engagements based on the unique transformational needs of each client engagement. EX transformation is acutely unique for each organization, leading to key client challenges in selecting the right partner based on the scope of services available, the nature of the requirements for engagement, and the point of entry within the functional, operational, and stakeholder ecosystem that the client is requisitioning the partnership. Partners and clients must communicate effectively from the first points of client informational inquiries to ensure that the client's scope of engagement requirements is reflected in the material capabilities of the provider seeking the partnership. The importance of selecting the right approach in addition to the right provider cannot be overstated as mismatched clients and partners will lead to financially immaterial engagements for both even if client operational goals are ultimately achieved and/or fulfilled.
"Choosing an EX consulting partner is complex and requires an acute understanding of the true challenges facing your organization," says Zachary Chertok, research manager for Employee Experience at IDC. "EX transformation is behavioral, cultural, digital, organizational, and operational while involving many operational, HR, and managerial stakeholders. It is incredibly important to know what you do not know about your data gaps, cultural shortcomings, employee engagement, and leadership quality prior to selecting a point of engagement with a potential partner so that you can hit the ground running in the right direction from day 1 with the right partner."