target audience: TECH BUYER Publication date: Sep 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US52552724
IDC 2024 SaaS CSAT Awards
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Abstract
This IDC Tech Buyer Presentation provides an overview of the results from IDC's SaaS CSAT Awards.This award program recognizes the leading software-as-a-service (SaaS) vendors in each application market, across 23 markets, that receive the highest customer satisfaction scores based on IDC's SaaSPath Survey.
IDC's SaaSPath Survey is a global survey of roughly 2,900 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on three dozen different customer satisfaction metrics.