target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: IDC Survey Spotlight - Doc Document number: # US51931224
Where Is AI Most Used to Augment and Enable the Front Office?
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Abstract
This IDC Survey Spotlight discusses where AI is most used to augment and enable the front office. Knowledge, intelligence, and skills are critical entry points for AI exploration and advancement. Talent quality and skills are the top workforce pressures for HR, talent teams, and front-office managers. A rising number of HR leaders see the potential to use investigative, predictive, and generative AI to enhance the learning environment and support the development of policies and content through the implementation of skills-level frameworks. As executive pressure mounts to explore the potential for AI use cases to improve business value, HR leaders are spearheading the design of what that means for the workforce. Adapting AI for individual use cases and knowledge transfer is growing very important as executive teams focus more on building adaptability to manage external business impacts that lack predictability.