target audience: TECH BUYER Publication date: Feb 2024 - Document type: Tech Buyer Presentation - Doc Document number: # US51866524
Generative AI: Case Studies
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Abstract
This IDC Tech Buyer Presentation features 15 case studies from GenAI solution providers covering customer experience, knowledge discovery, and process optimization. IDC invited GenAI solution providers to submit recent case studies about their experiences with GenAI technology. Every case study follows a structured format that includes the customer, the challenge, the solution, and the outcomes. The GenAI solutions provider submitted the details, which IDC lightly edited and formatted to ensure consistency. Some public case studies are also included, along with the relevant source information.