target audience: TECH BUYER Publication date: Dec 2024 - Document type: IDC MarketScape - Doc Document number: # US51741024
IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024–2025 Vendor Assessment
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Abstract
This IDC study provides a vendor assessment of the Adobe Experience Cloud professional services ecosystem through the IDC MarketScape model. It discusses both quantitative and qualitative characteristics that explain success in the Adobe Experience Cloud professional services market. This IDC MarketScape covers various vendors participating in the Adobe Experience Cloud professional services space. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.
“Adobe Experience Cloud is a key platform for creating compelling experiences that deliver value not just to the people who use or buy products and services — such as consumers, employees, citizens, and gamers — but just as importantly to the organizations providing these products and services. Most organizations need outside help planning and deploying technology, which means buying the right Adobe Experience Cloud-related professional services is often a critical choice for enterprises and public bodies,” says Douglas Hayward, senior research director for CX services and strategies at IDC. “Organizations choosing an Adobe Experience Cloud professional service should look for proof that their vendor has high-quality professionals who have a track record in empowering their clients and delivering the best value for the fairest price.”