target audience: TECH BUYER Publication date: Dec 2023 - Document type: IDC MarketScape - Doc Document number: # US51428623
IDC MarketScape: Worldwide Employee Experience for Integrated Employee Voice with HR and Operational Data 2023 Vendor Assessment
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Abstract
This IDC study provides guidance around a host of use cases for engagement and connection (E&C) while mapping each vendor according to the uniqueness of its point of entry to the market, how it meets client organizational maturity to and through employee experience (EX) transformation, and the peripheral benefits it provides to non-HR or employee-centric functions or outcomes based on their most common use cases.
Engagement and connection intersects communications and employee experience by opening multimodal feedback channels that connect employee sentiment, feedback, and communications insights to organizational decision makers. Engagement and connection sources provide context around causes of attrition, productivity, and performance risks at various organizational levels for managers and business leaders to scale workplace and workspace design across increasingly individualized employee goals and needs. Diverse, internal communications channels also help managers understand employee sentiment to build empathy and awareness that reduce sentiment risk by improving responses and methods of engagement.
The IDC MarketScape for VoE extension into performance profiles technology partners that deliver a combination of VoE and employee sentiment resources and adjoining analytics that carry employee listening insights into the broader organizational resource directioning use case.
"Engagement and connection is among the earliest growth spaces in employee experience," says Zachary Chertok, research manager for Employee Experience, IDC. "EX transformation hinges on the dynamic collection, aggregation, and analysis of the voice of the employee, employee sentiment, and communications markers to influence the transition to people-centric operational models. IDC is examining the market for engagement and connection through three distinct lenses: VoE and sentiment data collection and analysis, VoE data collection and processing, and the integration of engagement and connection insights analytically into HR and non-HR critical data sets."