target audience: TECH BUYER Publication date: Oct 2023 - Document type: IDC Perspective - Doc Document number: # US50627824
Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS
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Abstract
This IDC Perspective discovers the experience that U.K. healthcare provider, Spire Healthcare, had with transforming the way the company organizes, manages price, and sells its catalog of over 2,500 offerings across its 39 hospitals. Core to its transformation, Spire Healthcare is implementing PROS pricing solutions, including PROS Smart Configure Price Quote (CPQ) and PROS Smart Price Optimization and Management (PO&M), which ultimately delivered superior customer experience, selling efficiencies, and improved company performance.
"Spire Healthcare is another example of a company using pricing solutions to greatly improve the customer and salesperson experience with faster, error-free quotes with up-to-date pricing," says Mark Thomason, research director, Digital Business Models and Monetization program at IDC. "PROS made the transition easy and enabled Spire Healthcare to complete the transformation project under budget and on time."