TECH SUPPLIER Nov 2022 - IDC Survey - Doc # US49880422
Enterprise Service Management Survey Results, 4Q22: People-Focused Approaches Drive Digital Transformation
This IDC Survey presents the results of an IDC QuickPoll performed in October 2022 to determine enterprise usage and support patterns for enterprise service management in the United States.
"Enterprise service management involves close collaboration between IT and business planning to envision, plan, operate, and improve business services," said Snow Tempest, research manager for IT Service Management at IDC. "In this year's document, we examined the different perspectives of information technology (IT) and line-of-business (LOB) leaders and the approaches used by the organizations with the most developed long-term strategies."