target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Analysis Perspective - Doc Document number: # US49772123
Market Analysis Perspective: Worldwide CX Services, 2023
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Abstract
This IDC Market Analysis Perspective (MAP) presentation summarizes the worldwide customer experience (CX) services market and provides a general overview of buyer needs and of provider requirements.
It provides insights into client business needs and spending priorities and gives general client feedback on CX services. Some form of this presentation was delivered to clients throughout various dates in 2023.
This MAP was designed to give clients the opportunity to engage with IDC's services analysts on the key issues shaping the customer experience services market both currently and in the near future.