target audience: TECH SUPPLIER  Publication date: May 2023 - Document type: Market Perspective - Doc  Document number: # US49143123

Utilities Smart Customer Operations Quarterly Update: January-March 2023

By:  Gaia Gallotti Loading

Content



Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.



Related Links

Abstract


This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; smart metering, conservation and energy-efficiency initiatives, and sustainability projects; digital transformation; and emobility developments in 1Q23.

“Unpredictability has become the name of the game among utilities. The events of the past two years have been game chargers. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from long-term initiatives, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance,” said Gaia Gallotti, associate research director, IDC Energy Insights.



Coverage


Do you have questions about this document
or available subscriptions?