Gaia Gallotti

Associate Research Director, Europe




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Gaia Gallotti
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This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer engagement; customer care & billing and customer...
By: 
Gaia Gallotti
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This IDC Survey Spotlight analyzes select results from the final-year assessment of IDC's global Future Enterprise Resiliency and Spending Survey — Wave 11, December 2022.The presentation focuses on the impact of the ongoing energy crisis o...
By: 
Gaia Gallotti
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This IDC Survey Spotlight analyzes select results from the final year assessment of wave 11 of IDC's global Future Enterprise Resiliency and Spending Survey in December 2022. It focuses on the impact of the ongoing energy crisis on companie...
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IDC Energy Insights