Utilities Smart Customer Operations Quarterly Update: January-March 2023

Executive Snapshot

• Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, January–March 2023

New Market Developments and Dynamics

• Situation Overview

• Business Environment, 1Q23

• Figure: Worldwide Real GDP Growth Forecasts by Region, 2023

• Figure: Personal/Private Consumption for Select Geographies, 2Q22–1Q23

• Demand and Prices

• Oil Prices

• Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, April 2022–March 2023

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, April 2022-March 2023

• Figure: U.S. Average Actual Residential Electricity Prices, April 2022–March 2023

• Clean Energy and Sustainability

• M&As, Agreements, Reorganizations, and Major Business Developments, 1Q23

• U.K. Energy Firms Lose High Court Challenge Over Handling of Bulb Sale

• Tata Power Joins Enel Group on Electricity Distribution

• Shell USA Finalizes Acquisition of Volta

• Octopus Energy to Create Texan Virtual Power Plant

• GM, Ford, Google Nest Launch a Virtual Power Plant Partnership

• Customer Care and Billing, 1Q23

• Tantalus, PayGo Partner to Help Utilities Implement Flexible Payment Solutions

• Smart Metering, 1Q23

• Electric Co-Ops Band Together for Smart Grid Funding

• Taiwan Power Orders AMI System With 450,000 More Smart Meters

• Three Finnish DSOs Secure 300,000 Smart Meters, Metering SaaS

• Romania’s Delgaz Grid to Install 11,000 Smart Meters

• CyanConnode, Montecarlo Team Up for Smart Metering in India

• Qatar Utility Upgrades Itron MDM for Thermal Operations

• Yorkshire Water Targets Smart Water Metering for New Housing in the U.K.

• Saudi Aramco, Almar Water Solutions Partner for Zuluf Water Project

• Italy’s Abbanoa Advances Sardinian Smart Water Meter Campaign

• Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 1Q23

• Octopus Offers Heat Pump at Same Price as a Gas Boiler

• Schneider Electric Launches Sustainable Home Energy Management Solution

• Siemens Launches Connect Box, a Smart IoT Solution to Manage Small Buildings

• Tata Power, AutoGrid Expand AI-Enabled Smart Energy Management

• Digital Transformation, 1Q23

• AGL Deploys Customer Data Platform Using the Microsoft Cloud

• Eneco Leverages Capgemini to Reduce Annual Carbon Footprint

• Iberdrola Selects AWS for Digital Strategy

• IBM Launches RFP to Help Accelerate Global Water Management Solutions

• Major eMobility Agreements, 1Q23

• Sonnen, TenneT Power German Grid with Electric Cars

• Iberdrola, BP to Deploy EV Charging Points in Spain and Portugal

• BP Pulse, APCOA to Build 100 Charging Hubs in Europe

• Recharge Chooses Driivz Platform to Manage Nordic EV Charging Network

• Kaluza, Mitsubishi Motors Collaborate on Japan EV Smart Charging Service

• OVO Energy Launches Kaluza-Powered Electric Vehicle Charging Plan

• EV Stakeholder Platform to Ramp Up India’s Electric Mobility Ecosystem

• Enel X, MIDAC to Develop a Sustainable Lithium Battery Supply Chain

• Bidgely Launches Turnkey Electric Vehicle Active Managed Charging

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• Related Research

• Synopsis