How COVID-19 Changed IT and LOB Bets

Jul 2020 | IDC Survey | Doc # EUR246689520

By: Angela VaccaSenior Research Manager, European Industry Solutions, Customer Insights & Analysis, Neli VachevaResearch Manager, European Industry Solutions, Customer Insights & Analysis

The economic turmoil triggered by the COVID-19 pandemic has shifted the digital transformation priorities of C-suites. It is now critical for organizations to switch to digitally continued operations to respond to changing client needs and ...

The Challenges of Implementing a CX IT Strategy in Europe

May 2020 | IDC Survey | Doc # EUR246285420

By: Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe, Angela VaccaSenior Research Manager, European Industry Solutions, Customer Insights & Analysis

This IDC Survey helps IT suppliers better understand the IT-related customer experience (CX) challenges their clients and prospects face in Europe. Based on survey data from the IDC European Tech and Industry Pulse Survey, 2019–2020 (with a...

IDC's Worldwide Digital Transformation Spending Guide Taxonomy, 2020

May 2020 | Taxonomy | Doc # US46235920

By: Craig SimpsonSenior Research Manager, Customer Insights & Analysis, Eileen SmithProgram Vice President, Customer Insights & Analysis, Ashutosh BishtSenior Research Manager, Meng CongManager, Market Insights and Analytics, Eman ElshewySenior Research Analyst, IDC Egypt, Jim WestcottResearch Manager, Application Solutions, Neli VachevaResearch Manager, European Industry Solutions, Customer Insights & Analysis, Roberto MembrilaSenior Analyst, ROC, Latin America, Ko ShikitaResearch Manager, IT Spending, IDC Japan, Angela VaccaSenior Research Manager, European Industry Solutions, Customer Insights & Analysis, Akihiro KimuraResearch Manager, IT Services, IDC Japan, Jebin GeorgeProgram Manager, Insights, MEA

This IDC study provides a detailed description of IDC's Worldwide Digital Transformation Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Digital Transformation Spending Guide. Technology s...