target audience: TECH SUPPLIER  Publication date: Mar 2024 - Document type: Market Presentation - Doc  Document number: # EUR151953424

UC&C and Contact Center Quarterly Presentation: 2024 Outlook and GenAI Trends


  • Oru Mohiuddin Loading
  • Graham Fruin Loading


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This IDC Market Presentation highlights key UC&C and contact center trends for 2024 with a particular focus on generative AI (GenAI). It is based on the quarterly presentation made to clients in the first quarter of 2024. The overarching theme is that businesses will place even a greater focus on connected and intelligent workflows to drive enhanced employee experience (EX) and customer experience (CX).


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