target audience: TECH BUYER Publication date: Feb 2024 - Document type: IDC PeerScape - Doc Document number: # EUR151818024
IDC PeerScape: Practices to Improve Sales Efficiency and Enhance Customer Experience in the Aerospace Industry
Content
List of Figures
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC PeerScape outlines three practices to enhance sales efficiency and improve the customer experience in the aerospace industry:
- Leverage industry-specific marketplaces to enhance transparency, sales efficiency and CX
- Use extended reality (XR) technologies to make product configuration more responsive and engaging
- Utilize self-service platforms to automate tasks and provide up to date and relevant product information
"The aerospace sector is characterized by a high degree of regulation, product complexity, and emphasis on long-term business relationships. Driving sales efficiency and enhancing customer experience through digital technology will be a key differentiator for manufacturers globally," said Mark Casidsid, senior research analyst, IDC Manufacturing Insights.