IDC PeerScape: Practices to Improve Sales Efficiency and Enhance Customer Experience in the Aerospace Industry

IDC PeerScape Figure

• Figure: Digital Commerce and Customer Experience Best Practices in the Aerospace Industry

Executive Summary

Peer Insights

• Practice 1: Leverage Industry-Specific Marketplaces to Enhance Transparency, Sales Efficiency, and Customer Experience

• Challenge

• Example

• Guidance

• Practice 2: Use XR Technologies to Make Product Configuration More Efficient, Responsive, and Engaging

• Challenge

• Example

• Guidance

• Practice 3: Use Intuitive Self-Service Platforms to Automate Tasks and Provide Up-to-Date and Relevant Product Information

• Challenge

• Example

• Guidance

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• Related Research