target audience: TECH SUPPLIER Publication date: Nov 2023 - Document type: Market Presentation - Doc Document number: # EUR151381423
Status of Omni-Channel Commerce in 2023: Key Findings From IDC Retail Insights' Global Retail Survey, 2023
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Abstract
This IDC Market Presentation is based on the key findings from IDC Retail Insights' Global Retail Survey, 2023, which surveyed 840 retailers across 18 geographies worldwide. Retailers operate in an increasingly complex omni-channel environment, and this presentation looks at the status of omni-channel commerce retail in 2023, provides an overview of retailers' channel and business model mix, highlights how retailers are undertaking innovation, and shows the direction of IT investments and their alignment with business objectives.