target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Presentation - Doc Document number: # EUR151273423
Contact Center Country Focus: The U.K., France, Germany, and Spain
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- 18 slides
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Abstract
This IDC Market Presentation portrays and compares country-specific dynamics for contact centers in the U.K., France, Germany, and Spain, exploring which of these countries are more open to cloud-based solutions. It looks at investment priorities to drive/enhance CX and the channels customers most frequently use to engage with brands. It delves into buying behavior by identifying decision makers of purchases regarding contact center solutions. The report further examines challenges to cloud migration and how vendors can overcome them. It also lists future trends and associated opportunities for vendors.