target audience: TECH SUPPLIER Publication date: Oct 2022 - Document type: Market Share - Doc Document number: # EUR149750722
European Unified Communications as a Service Market Shares, 2021: Vendors Shaping 2021
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Abstract
The IDC Market Share examines the European unified communications and collaboration (UC&C) vendor landscape, with breakdowns for the various technologies and services that constitute this market: UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players.
"UCaaS continues to be a dynamic market, but providers need to develop a structured approach to acquire customers. It is important to develop sophisticated features and ensure high-quality voice services that integrate with businesses' operational environments. Moreover, providers need to support the migration process and work closely with partners," said Oru Mohiuddin, senior research manager, IDC's European Enterprise Communications and Collaboration.