European Unified Communications as a Service Market Shares, 2021: Vendors Shaping 2021

IDC Market Share Figure

• Figure: European UCaaS 2021 Share Snapshot

Executive Summary

Advice for Technology Suppliers

• Develop Extended Market Reach

• Prioritize Customer Life-Cycle Management

• Work With Channel Partners for Market Success

• Assure Customers of Smooth Migration Processes

• Support Migration to Cloud

• Offer Hybrid Deployment

• Provide High-Quality Services and Sophisticated Features

Market Share

• Table: European UCaaS Revenue and Share by Vendor, 2019-2021 ($M)

• Table: European Hosted Voice/Public Cloud (UCaaS) Revenue and Share by Vendor, 2019-2021 ($M)

• Table: European Managed Voice/Private Cloud (UCaaS) Revenue and Share by Vendor, 2019-2021 ($M)

Who Shaped the Year

• Microsoft Dominates the Market

• Cisco Expands its Cloud Calling Capabilities

• RingCentral Targets On-Premises Clients as They Migrate to Cloud

Market Context

• Significant Market Developments

• Voice is Still Important in Business Communication

• UCaaS Players Develop More Options to Cater to Varying Business Needs

• Vendors Allowing Businesses to Bring Their Own Carriers

• Growing Reliance on Channel Partners for Market Reach

• Channel Partners Developing Their Own Niches

• Pricing Remains Afloat

• Vendors Combining Contact Centers and UCaaS as Part of the Same Package

Methodology

• Quantitative Data

Market Definition

• Managed/Hosted Voice/UCaaS

• Hosted Voice or Public Cloud UCaaS

• Private Cloud UCaaS

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