target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: IDC Survey Spotlight - Doc Document number: # AP50950724
IDC Survey Spotlight: Enterprise Strategic Partner Preferences for Cloud-Based Voice or Unified Communications as a Service
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Abstract
This IDC Survey Spotlight delves into organizations' preferred partners as they transition to unified communications-as-a-service (UCaaS) solutions. Compared with traditional on-premises voice solutions, cloud-based voice offers numerous advantages that we explore in this document. IDC's 2023 Asia/Pacific Enterprise Collaboration Survey investigates organizations' preferred strategic partners and expected benefits for UCaaS.
"As cloud-based voice gains momentum among enterprises seeking flexible and scalable communication solutions, telecom SPs emerge as preferred partners because of their client ownership and infrastructure," explains Nikhil Batra, Research Director, Telecom and Internet of Things (IoT), IDC Asia/Pacific. "However, to continue to stand out in the market, telecom SPs will need to differentiate by emphasizing AI-augmented features, such as virtual assistants and predictive analytics, as well as addressing customer concerns around performance, reliability, and security, ensuring their solutions meet the diverse needs of modern businesses effectively," he adds.