Aug 2021 | Market Note | Doc # AP46315221
By:
Zaim Halil
Senior Research Manager, Nikhil Batra
Associate Research Director
This IDC Market Note discusses Malaysia's fixed number portability (FNP) initiative that will be implemented by the end of 2022.
Aug 2021 | Market Perspective | Doc # AP46313921
By:
Abhishek Mukherjee
Senior Market Analyst, Digital Engineering, Operational Technology, & IoT Services, Nikhil BatraAssociate Research Director
Customer experience (CX) management has become a key determinant of competitive advantage, and contact center solutions (CCS) play a strategic role in delivering a superior customer engagement experience. Traditionally, contact centers (CCs...
Jun 2021 | Market Perspective | Doc # AP45980920
By:
Yash Jethani
Research Manager, Duncan Tan
Senior Research Manager, Nikhil BatraAssociate Research Director, Hugh Ujhazy
Vice President, IoT and Telecommunications
This IDC Market Perspective on customer experience (CX) monetization covers a quick view about vendor capabilities, country benchmarking, and different operator strategies in Asia/Pacific (excluding Japan) (APEJ). This report also dives dee...
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