target audience: TECH SUPPLIER Publication date: Mar 2023 - Document type: IDC Survey - Doc Document number: # AP49173723
The Future of Customer Experience: FoCX Survey 2022 APJ CX Landscape
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Abstract
This IDC Survey highlights the results of IDC's 2022 Future of Customer Experience (FoCX) Survey, conducted between September 2022 to March 2023. This document provides insight into business priorities, customer experience (CX) priories, challenges, and approaches from CX decision makers (director level and above). It includes 826 respondents across Australia/New Zealand (ANZ), India, ASEAN, and North Asia from midmarket and enterprises within Asia/Pacific.