Lavanya Jindal
This IDC Survey highlights the results of IDC's 2023 Future of Customer Experience (FoCX) Survey, conducted between September 2022 to March 2023. This document provides insight into business priorities, customer experience (CX) priories, ch...
This IDC study examines the CRM applications software market for 1H21—1H22. The revenue and market share of the leading vendors are provided for the first half of 2022 (January—June 2022). "Moving into the era of the digital business, deliv...
This IDC MarketScape examines customer data platform (CDP) vendors with established Asia/Pacific (including Japan) (APJ) presence and aims to inform technology buyers on their purchase decisions.Asia/Pacific organizations are transforming i...
Leveraging Immersive Technology for Exceptional CX – Asia/Pacific Best Practices
Unlocking the CX Opportunity in Emerging Markets: CX Insights and Market Overview
Empathy Index: AP Insights
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Analyst Location
Singapore
Coverage
Future of customer experience, Digital transformation, Customer focus, Market intelligence, Technology buyer