Digital Assistance: Charting a Path to Value for a New Frontier in Experience Management

Executive Snapshot

• Figure: Executive Snapshot: Digital Assistance

New Market Developments and Dynamics

• Defining Digital Assistance

• Problems in the Infosphere

• Digital Assistance Can Help, But It Requires Some Rewiring

• Figure: Top Business Goals for AI-Based Digital Assistance

• Figure: AI-Enabled, Digital Accessibility Concerns for Involved Stakeholders

Advice for the Technology Supplier

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• Related Research

• Synopsis