IT Project Life-Cycle Services: Adoption

IDC Opinion

• Figure: Enterprise Infrastructure Becoming More Complex and Impacting Customer Satisfaction

• Why Adoption Services Matter for Building a Customer Success Practice

• Figure: Life-Cycle Services and Customer Success Motions Work in Parallel

• Adoption Services Mix Digital and Human Resources

• Figure: Top Adoption Services Enterprises Utilize to Ensure Success

• Four Key Investment Areas in the Life Cycle for Building Customer Success Practices: Adoption Services

• Execution

• People and Process

• Data and Insights

• Technology Investments

In This Study

• Essential Guidance — Actions to Take

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• Related Research

• Synopsis