target audience: TECH SUPPLIER Publication date: Sep 2024 - Document type: Market Forecast - Doc Document number: # US52530424
Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028
Content
List of Tables
List of Figures
Related Links
Table of Contents
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IDC Market Forecast Figure
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Figure: Worldwide Customer Service Applications Software Revenue Snapshot
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Executive Summary
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Advice for Technology Suppliers
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Market Forecast
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Table: Worldwide Customer Service Applications Software Revenue, 2023–2028: Current Currency and Constant Currency ($M)
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Figure: Worldwide Customer Service Applications Software Revenue Growth, 2023–2028: Current Currency and Constant Currency
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Deployment Type
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Table: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2023–2028 ($M)
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Figure: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2023–2028
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Geography
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Table: Worldwide Customer Service Applications Software Revenue by Region, 2023–2028 ($M)
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Figure: Worldwide Customer Service Applications Software Revenue by Region, 2023 and 2028
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Market Context
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Drivers and Inhibitors
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Drivers
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AI End-User Initiatives Exploratory
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Growth of Geography and Flexibility
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WFH Agents
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Inhibitors
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Inflation
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Wars: Russia-Ukraine and Israel-Hamas
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Significant Market Developments
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Figure: Risk Factors Related to Organization's Tech Strategies
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Changes from Prior Forecast
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Table: Worldwide Customer Service Applications Software Revenue, 2019–2028: Comparison of September 2023 and September 2024 Forecasts ($M)
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Figure: Worldwide Customer Service Applications Software Revenue in Current Currency, 2019–2028: Comparison of September 2023 and September 2024 Forecasts
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Figure: Worldwide Customer Service Applications Software Revenue in Constant Currency, 2019–2028: Comparison of September 2023 and September 2024 Forecasts
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Market Definition
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Methodology
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Historical and Forecast Market Values and Exchange Rates
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Table: Exchange Rates, 2019–2028
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Related Research