Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028

IDC Market Forecast Figure

• Figure: Worldwide Customer Service Applications Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

• Table: Worldwide Customer Service Applications Software Revenue, 2023–2028: Current Currency and Constant Currency ($M)

• Figure: Worldwide Customer Service Applications Software Revenue Growth, 2023–2028: Current Currency and Constant Currency

• Deployment Type

• Table: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2023–2028 ($M)

• Figure: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2023–2028

• Geography

• Table: Worldwide Customer Service Applications Software Revenue by Region, 2023–2028 ($M)

• Figure: Worldwide Customer Service Applications Software Revenue by Region, 2023 and 2028

Market Context

• Drivers and Inhibitors

• Drivers

• AI End-User Initiatives Exploratory

• Growth of Geography and Flexibility

• WFH Agents

• Inhibitors

• Inflation

• Wars: Russia-Ukraine and Israel-Hamas

• Significant Market Developments

• Figure: Risk Factors Related to Organization's Tech Strategies

• Changes from Prior Forecast

• Table: Worldwide Customer Service Applications Software Revenue, 2019–2028: Comparison of September 2023 and September 2024 Forecasts ($M)

• Figure: Worldwide Customer Service Applications Software Revenue in Current Currency, 2019–2028: Comparison of September 2023 and September 2024 Forecasts

• Figure: Worldwide Customer Service Applications Software Revenue in Constant Currency, 2019–2028: Comparison of September 2023 and September 2024 Forecasts

Market Definition

Methodology

• Historical and Forecast Market Values and Exchange Rates

• Table: Exchange Rates, 2019–2028

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