target audience: TECH SUPPLIER  Publication date: Sep 2024 - Document type: Market Forecast - Doc  Document number: # US52530424

Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028

By:  Mary Wardley Loading

Content



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Table of Contents


  • IDC Market Forecast Figure

    • Figure: Worldwide Customer Service Applications Software Revenue Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Forecast

    • Table: Worldwide Customer Service Applications Software Revenue, 2023–2028: Current Currency and Constant Currency ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue Growth, 2023–2028: Current Currency and Constant Currency

    • Deployment Type

    • Table: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2023–2028 ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2023–2028

    • Geography

    • Table: Worldwide Customer Service Applications Software Revenue by Region, 2023–2028 ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue by Region, 2023 and 2028

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • AI End-User Initiatives Exploratory

    • Growth of Geography and Flexibility

    • WFH Agents

    • Inhibitors

    • Inflation

    • Wars: Russia-Ukraine and Israel-Hamas

    • Significant Market Developments

    • Figure: Risk Factors Related to Organization's Tech Strategies

    • Changes from Prior Forecast

    • Table: Worldwide Customer Service Applications Software Revenue, 2019–2028: Comparison of September 2023 and September 2024 Forecasts ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue in Current Currency, 2019–2028: Comparison of September 2023 and September 2024 Forecasts

    • Figure: Worldwide Customer Service Applications Software Revenue in Constant Currency, 2019–2028: Comparison of September 2023 and September 2024 Forecasts

  • Market Definition

  • Methodology

    • Historical and Forecast Market Values and Exchange Rates

    • Table: Exchange Rates, 2019–2028

  • Related Research