IDC's Worldwide Digital Transformation Use Case Taxonomy, 2024: Experiential Hospitality, Dining, and Travel

IDC's Worldwide Digital Transformation Taxonomy

• Figure: Digital Transformation Primary Segments for Experiential Hospitality, Dining, and Travel

Digital Transformation Taxonomy Changes for 2024

• Table: Summary of Experiential Hospitality, Dining, and Travel Use Case Changes for 2024

Taxonomy Overview

Definitions

• Hospitality, Dining, and Travel

• Travel

• Lodging

• Event Management

• Food and Beverage

• Recreation and Entertainment

• Digital Mission: Experiential Hospitality, Dining, and Travel

• Strategic Priority: Omni-Channel Booking, Ordering, and Distribution

• Figure: Omni-Channel Booking, Ordering, and Distribution

• Omni-Channel Booking, Ordering, and Distribution Program: Optimized Booking, Ordering, and Payment

• Table: Use Case Detail for Optimized Booking, Ordering, and Payment

• Omni-Channel Booking, Ordering, and Distribution Program: Frictionless Fulfillment

• Table: Use Case Detail for Frictionless Fulfillment

• Omni-Channel Booking, Ordering, and Distribution Program: Secure Omni-Channel Operations

• Table: Use Case Detail for Secure Omni-Channel Operations

• Omni-Channel Booking, Ordering, and Distribution Program: Intuitive and Optimized Reservations

• Table: Use Case Detail for Intuitive and Optimized Reservations

• Strategic Priority: Connected Journey and Experience

• Figure: Connected Journey and Experience

• Connected Journey and Experience Program: Experiential Service Ecosystem

• Table: Use Case Detail for Experiential Service Ecosystem

• Connected Journey and Experience Program: Connected Guest/Traveler Experience

• Table: Use Case Detail for Connected Guest/Traveler Experience

• Connected Journey and Experience Program: Next-Generation Guest/Traveler Care

• Table: Use Case Detail for Next-Generation Guest/Traveler Care

• Strategic Priority: Digital Guest Engagement

• Figure: Digital Guest Engagement

• Digital Guest Engagement Program: Guest Engagement Analytics

• Table: Use Case Detail for Guest Engagement Analytics

• Digital Guest Engagement Program: Hyper-Personalized Engagement

• Table: Use Case Detail for Hyper-Personalized Engagement

• Digital Customer Engagement Program: Next-Generation Loyalty and Rewards

• Table: Use Case Detail for Next-Generation Loyalty and Rewards

• Strategic Priority: Digital Supply Chain Optimization

• Figure: Digital Supply Chain Optimization

• Digital Supply Chain Optimization Program: Optimized Supply Network

• Table: Use Case Detail for Optimized Supply Network

• Digital Supply Chain Optimization Program: Optimized Fulfillment Operations

• Table: Use Case Detail for Optimized Fulfillment Operations

• Digital Supply Chain Optimization Program: Supply Chain Transparency

• Table: Use Case Detail for Supply Chain Transparency

• Strategic Priority: Operational Efficiency and Agility

• Figure: Operational Efficiency and Agility

• Operational Efficiency and Agility Program: Mobile Enterprise and Operations

• Table: Use Case Detail for Mobile Enterprise and Operations

• Operational Efficiency and Agility Program: Connected Workforce

• Table: Use Case Detail for Connected Workforce

• Operational Efficiency and Agility Program: Profitability Optimization

• Table: Use Case Detail for Profitability Optimization

• Operational Efficiency and Agility Program: Agile Infrastructure

• Table: Use Case Detail for Agile Infrastructure

• Strategic Priority: Business Model Innovation

• Figure: Business Model Innovation

• Business Model Innovation Program: Technology-Driven Revenue

• Table: Use Case Detail for Technology-Driven Revenue

• Business Model Innovation Program: Process Optimization

• Table: Use Case Detail for Process Optimization

• Business Model Innovation Program: Data-Driven Revenue

• Table: Use Case Detail for Data-Driven Revenue

Learn More

• Appendix

• IDC'S Digital Transformation Spending Guide

• Related Research

• Synopsis