target audience: TECH BUYER Publication date: May 2024 - Document type: IDC PeerScape - Doc Document number: # US52077024
IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel
Table of Contents
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IDC PeerScape Figure
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Figure: IDC PeerScape: Unified Platform Strategies — Practices to Improve Workforce Experience in Hospitality and Travel
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Executive Summary
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Peer Insights
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Practice 1: Empower the Workforce with Effective Tools
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Challenge
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Example
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Guidance
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Practice 2: Create a Single View of Guests and Travelers
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Challenge
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Example
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Guidance
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Practice 3: Human Centered, Data Driven, Tech Enabled
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Challenge
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Example
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Guidance
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Practice 4: Foster Trust in AI to Improve Efficiency
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Challenge
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Example
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Guidance
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