target audience: TECH BUYER Publication date: May 2024 - Document type: IDC Perspective - Doc Document number: # US52024224
The Critical Importance of Connectivity in Delivering Experience-Orchestrated Applications
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: Connectivity and the Experience-Orchestrated Business
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Situation Overview
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Figure: IDC's Experience-Orchestrated Business Framework
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Figure: Impact of Interaction Complexity and Customer Touch Points on the Connected Experience
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The Future Demands for Connectivity in CX and EX
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Figure: Employee and Customer Experience Outcomes Linked to Connectivity Transformation Success
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Connectivity — Embedding the "How" in the Experience-Orchestrated Business
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Figure: The Role of Connectivity in Enabling the Experience-Orchestrated Business
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Figure: Top Connectivity Focuses to Improve Outcomes Enabling the Experience-Orchestrated Business
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Figure: Top Enterprise Connectivity Growth Areas for 2024
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The X-O Business Road Ahead and the Impact on Connectivity Transformation and Planning
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Figure: Leading Vendor Partners for GenAI Technology by Vertical Industry
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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