EX Transformation and Methods of AI-Human Enablement

Executive Snapshot

• Figure: Executive Snapshot: EX Transformation and Methods of AI-Human Enablement

Situation Overview

• Driving AI Out of the Back Office

• Applying AI in the Front Office

• Interpretive and Predictive AI

• Figure: Top Categories of Applied AI for Front-Office Enablement

• Generative AI

Advice for the Technology Buyer

• Getting Started: Perception Versus Reality

• Continuing: Digital Enablement and Involvement

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• Related Research

• Synopsis