State of the State — Generative AI in UC&C Can Be Massively Impactful If Done Right

Executive Snapshot

• Figure: Executive Snapshot: State of the State — Generative AI in UC&C Can Be Massively Impactful If Done Right

New Market Developments and Dynamics

• Propelled into the Limelight

• Figure: Interest Over Time (Worldwide) for Search Term Generative AI — Past 12 Months

• The Race to GenAI Capabilities

• Table: Examples of GenAI Capabilities Being Introduced in UC&C Solutions by Vendor

• Figure: Current Versus Future State of AI — by Type of UC&C Player

• Improved Productivity or Fact-Checking Nightmare?

Advice for the UC&C Provider

• Use GenAI to Differentiate Offerings and De-Commoditize UC&C Solutions

• Figure: Road Map to UC&C Differentiation with GenAI

• Tread Carefully, Though

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• Related Research

• Synopsis