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  • Current: Zendesk Touts an Era of "Intelligent CX" with a Flurry of New AI-Powered Offerings at Its 2023 Relate Conference

 target audience: TECH SUPPLIER  Publication date: Jul 2023 - Document type: Market Note - Doc  Document number: # US50993223

Zendesk Touts an Era of "Intelligent CX" with a Flurry of New AI-Powered Offerings at Its 2023 Relate Conference

By: 

  • Sudhir Rajagopal
  • Katie Evans
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Zendesk Touts an Era of "Intelligent CX" at Its 2023 Relate Conference

  • In This Market Note

  • IDC's Point of View

    • Implications for the CX Market

    • Intelligent Conversational Experiences

    • Augmenting Employee Expertise

    • Scaling a Context-Aware Go-to-Market Approach

    • Implications for Small and Medium-Sized Businesses

    • Zendesk Considerations

  • Learn More

    • Related Research

    • Synopsis