target audience: TECH BUYER Publication date: Nov 2023 - Document type: IDC PlanScape - Doc Document number: # US50927823
IDC PlanScape: IT Service Desk Modernization
Table of Contents
-
IDC PlanScape Figure
-
Figure: IDC PlanScape: Executive Summary of IT Service Desk Modernization
-
-
Executive Summary
-
Why Is IT Service Desk Modernization Important?
-
Remote and Hybrid Work
-
Figure: Biggest Technology Challenges in Supporting Remote and Hybrid Workers
-
Increased Digital Business Without Increased IT Staff
-
-
What Is IT Service Desk Modernization?
-
Who Are the Key Stakeholders?
-
How Can My Organization Take Advantage of IT Service Desk Modernization?
-
Artificial Intelligence
-
Virtual Agents
-
Virtual Onboarding and Automated Provisioning
-
Cross-Functional Data Integration for Faster Resolutions
-
IT Operations Integration
-
Endpoint, Asset, and Employee Experience Integration
-
Development and SRE Integration
-
-
Advice for Technology Buyers
-
Related Research