IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2024 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2024 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2028, the Demand for Product Innovation Will Drive 50% of Large Manufacturers to Evaluate Engineering Archives Using Generative AI to Uncover New Opportunities for Old Innovations

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By Early 2027, 70% of OEMs Will Rely on Generative Design Technologies to Develop High-Quality, Low-Cost, Sustainable Products That Are Optimized for Manufacturing and Supply Chain Disruptions

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2027, Early Adopters Will Use an Industrial Metaverse for Simulating Behaviors of Complex Engineered Products to Reduce Cost and Carbon Footprint and to Improve Collaboration and Feedback

• Associated Drivers

• IT Impact

• Guidance

• Prediction 4: By 2027, 30% of Global Manufacturers Will Incorporate Circularity into Their Product Life Cycle to Improve Raw Material Resiliency While Reducing Carbon Footprint Emissions per Unit

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2026, to Promote Personalized Products as Added Value, 30% of Global Manufacturers Will Fully Utilize AI/ML for High-Mix, Low-Volume Production

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: Nonvalue Tasks Damage Morale, Hence by Late 2026, 60% of G2000 Service Firms Will Rely on GenAI to Populate Data in Work Orders, Debriefs, and Invoices to Help Workers Focus on Value Creation

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: To Foster Innovation, by Early 2025, 55% of G2000 Service Firms Will Incorporate Real-Time Service Data into Cross-Functional Data Streams to Amplify the Value of Service Outcomes

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By Mid-2026, Customers Will Outsource More Than 40% of Their Remote Diagnostics and Other Services Functions to Third-Party Engineering Services Partners to Improve Quality and Performance Issues

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: By 2026, Manufacturers Using Service Life-Cycle Data Services for Collaborative Partnerships with Suppliers and Customers Will Experience 40% Better Service Delivery and Supply Chain Efficiency

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2026, 60% of Manufacturers Will Use Generative AI in Human-Centric Process Design, Cocreating Solutions with Employees, Which Will Lead to 20% More Innovative Product and Service Ideas

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• AI Everywhere — Generative AI Takes the Spotlight

• The Drive to Automate — Maximizing Efficiency and New Opportunities

• Global Supply Chain Resiliency — Push for Diversification

• The Digital Business Imperative — Competitiveness and Outcomes

• Everything as a Service Intensifies — Transforming Models to Drive Change

• Dynamic Work and Skills Requirements — New Work Mode Era

• Operationalization of ESG — Measuring and Implementing Sustainability

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• Related Research