A Super Platform for the Modern, Omni-Channel Store

Executive Snapshot

• Figure: Executive Snapshot: A Super Platform for the Modern, Omni-Channel Store

Situation Overview

• Modern Retail Demands Agility and Simplification

• Disconnected Siloed Systems Create Roadblocks

• A New "Super Platform" for Retail Is Needed

• The Store Super Platform as Proposed

• What Do We Mean by Super Platform?

• Figure: The Super Platform Model for the Omni-Channel Store

• The Composable Store Operations Layer of the Store Super Platform

• Design Principles That Enable Composability

• The Foundation Layers of the Store Super Platform

• Hybrid Infrastructure (Cloud, Edge, and Networks)

• Challenges

• Solutions

• Control Plane (Device/Application Management, Security, Orchestration, Governance, and External Services)

• Challenges

• Solutions

• Enterprise Applications (Product/Catalog, Supply Chain, Order Management, Inventory, Marketing, CRM/CDP, Loyalty, Payments, Finance, and HCM)

• Challenges

• Solutions

• Data Management and Integration

• Challenges

• Solutions

• AI Services and Analytics

• Challenges

• Solutions

• Who Will Drive the Evolution of the Store Super Platform?

• Figure: Benefits to Be Gained from the Store Super Platform

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• Related Research

• Synopsis