target audience: TECH BUYER  Publication date: Dec 2023 - Document type: IDC Perspective - Doc  Document number: # US50750823

A Super Platform for the Modern, Omni-Channel Store

By: 

  • Leslie Hand Loading
  • Margot Juros Loading
  • Anne Paris

Content



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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: A Super Platform for the Modern, Omni-Channel Store

  • Situation Overview

    • Modern Retail Demands Agility and Simplification

    • Disconnected Siloed Systems Create Roadblocks

    • A New "Super Platform" for Retail Is Needed

    • The Store Super Platform as Proposed

    • What Do We Mean by Super Platform?

    • Figure: The Super Platform Model for the Omni-Channel Store

    • The Composable Store Operations Layer of the Store Super Platform

    • Design Principles That Enable Composability

    • The Foundation Layers of the Store Super Platform

    • Hybrid Infrastructure (Cloud, Edge, and Networks)

    • Challenges

    • Solutions

    • Control Plane (Device/Application Management, Security, Orchestration, Governance, and External Services)

    • Challenges

    • Solutions

    • Enterprise Applications (Product/Catalog, Supply Chain, Order Management, Inventory, Marketing, CRM/CDP, Loyalty, Payments, Finance, and HCM)

    • Challenges

    • Solutions

    • Data Management and Integration

    • Challenges

    • Solutions

    • AI Services and Analytics

    • Challenges

    • Solutions

    • Who Will Drive the Evolution of the Store Super Platform?

    • Figure: Benefits to Be Gained from the Store Super Platform

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis