Utilities Smart Customer Operations Quarterly Update: October - December 2023

Executive Snapshot

• Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, October–December 2023

New Market Developments and Dynamics

• Situation Overview

• Clean Energy and Sustainability

• Energy Efficiency

• Business Environment, 4Q23

• Demand and Prices

• Oil Prices

• Figure: Brent and WTI Crude Oil Price Trends 12-Month Hindsight, January–December 2023

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, January–December 2023

• Figure: U.S. Average Actual Residential Electricity Prices, January–December 2023

• Utilities and Generative AI

• Mergers and Acquisitions, Agreements, Reorganizations, and Major Business Developments, 4Q23

• Octopus Energy Completes Purchase of Shell Energy Retail in the U.K. and Germany

• Galicia Launches a Clean Power Utility

• Iberdrola's New York Utilities Win Approval for a Reliable Energy Plan

• Customer Care and Billing, 4Q23

• Nordic Energy Retailer Goes Live with Hansen CIS in Sweden

• Tokyo Gas Licenses Kraken to Digitalize Operations

• TAQA Selects Kraken Technology’s Platform for a Pilot Project

• OVO Completes Migration of SSE Customers

• Long Beach Restores Utility Billing and Payment Services after Cyberattack

• InvoiceCloud Launched an Integrated Solution with Oracle Energy and Water

• Customer Engagement, 4Q23

• Powerley and NET2GRID to Offer Customer Engagement Applications for Utility Industry

• Smart Metering, 4Q23

• UK Power Networks' Smart Metering Data Moved to Microsoft Azure Cloud Storage

• Puerto Rico’s 1.5 Million Smart Meter Replacement Gets the Go Ahead

• Serbian DSO Selects Suppliers for 470,000 Smart Meters

• 373,000 Smart Meter Program Launched by Snohomish PUD in U.S.

• EMASESA to Deploy 77,300 Smart Water Meters in Seville

• New Jersey’s TWW Launches Smart Water Meters Program

• Smart Water Metering Pilot Project in Western Australia

• Greece’s HEDNO to Deploy 3.1 Million Smart Meters

• Major Flexibility, Electric Vehicle, and Battery Energy Storage Projects, 4Q23

• Quebec City Chose Hitachi Energy for Centralized EV Bus Charging System

• Italy Selected Hitachi Energy to Deploy an Ultrafast Charging E-Mobility Solution

• Türkiye Chose Siemens for 200 Electric Vehicle Fast Chargers and Digital Services

• Ford Buys EV Energy Company AMP to Improve Charging and Battery Management

• Spain's Naturgy to Study Reusing Old EV Batteries for Stationary BESS

• Kaluza and Ovo Energy Tap Volvo for Vehicle-to-Everything Technology

• SDG&E and Toyota to Collaborate on Vehicle-to-Grid Technology

• GreenV Makes EV Chargers Smart with Internet of Things Technology

• Honeywell to Provide BESS to U.S. Virgin Islands

• Digital Transformation, 4Q23

• Uplight to Acquire DERMS Provider AutoGrid

• Cognizant Buying Thirdera in a Move to Build a ServiceNow Business

• Siemens Acquires BuntPlanet to Strengthen AI Portfolio in the Water Sector

• Itron Joins the Green Button Alliance to Help Green Button Standard

• Goodwill Launches a Major Green Jobs Program in Partnership with Accenture

• Subeca Launches Amazon Sidewalk-Based Solution for Water Metering

• Varberg Energi Selects Hansen to Power Intraday Trading

• Alectra to Deploy Itron's Distributed Intelligence Technology

• Italgas Monitors 8 Million Smart Meters with a New Assurance Solution

• OpenADR 3.0 Launched for Distributed Energy Resource Management

• Utilities and GenAI, 4Q23

• E.ON Launches GenAI ‘Assistant’

• Microsoft Launched the Security Copilot Early Access Program

• Microsoft Launches Two New Copilots for Service and Sales

• IBM Continues AI Push with $500M Enterprise AI Venture Fund

• Accenture Collaborates with SAP to Help Organizations Adopt GenAI

• Deloitte and ServiceNow Extend Partnership with GenAI Integration

• CGI and Google to Drive Innovation in the Responsible Use of GenAI

• Siemens and Microsoft Partner to Drive Cross-Industry AI Adoption

• Schneider Electric Drives GenAI by Integrating Microsoft Azure OpenAI

• C3 AI Expands Strategic Collaboration Agreement with AWS

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• Synopsis