target audience: TECH BUYER  Publication date: May 2023 - Document type: IDC Perspective - Doc  Document number: # US50432923

IDC Assessment: IBM Task Mining Software

By: 

  • Maureen Fleming
  • Stella Chen
  • Andrew Gens
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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: IBM Task Mining

  • Situation Overview

    • IBM Task Mining Capabilities

    • IBM Architecture

    • Task Capture Software

    • Figure: IBM Task Mining Components and Architecture

    • Key Features of IBM Task Mining Software

    • Figure: Stages of the Task Mining Process

    • Stage 1: Prepare

    • Configure Policies and Templates

    • Test Runs

    • Stage 2: Capture

    • Figure: IBM Task Desktop Capture

    • Data Preparation

    • Figure: IBM Task Mining Classification

    • Figure: Recording Status Dashboard

    • Data Privacy Established During Preparation

    • Stage 3: Discover

    • Figure: IBM Discover for Payments Task

    • Task Identification

    • Task Analysis

    • As-Is Documentation

    • Stage 4: Improve

    • Figure: Compares Current Tasks with Potential Improvements

    • Stage 5: Generate

    • Stage 6: Measure

  • Advice for the Technology Buyer

    • Comparing IBM with the Competitive Benchmark

    • Figure: IBM Task Mining Performance Compared with Task Mining Benchmark

    • Strengths and Challenges

    • Key Strengths

    • Key Challenges

    • Considering IBM

  • Learn More

    • Related Research

    • Synopsis