target audience: TECH BUYER Publication date: Mar 2023 - Document type: IDC Perspective - Doc Document number: # US50413523
Innovation Trends at NRF 2023 Highlight How Digital Dependency Must Drive Digital Differentiation
Table of Contents
-
Executive Snapshot
-
Figure: Executive Snapshot: Innovation Trends at NRF 2023 Highlight How Digital Dependency Must Drive Digital Differentiation
-
-
Situation Overview
-
Trend 1: Unified Commerce Focuses on Cross-Channel and Convenient Guest Service
-
Trend 2: Augmenting Self-Service with AI and Autonomous Solutions
-
Figure: AI Applications Currently Deployed for Customer Service and Support: Hospitality and Travel
-
Trend 3: Immersive Environments Extend to IRL (In Real Life)
-
Trend 4: Sustainability Takes Center Stage
-
Trend 5: Workforce Efficiency and Engagement
-
-
Advice for the Technology Buyer
-
Learn More
-
Related Research
-
Synopsis
-