target audience: TECH SUPPLIER  Publication date: Mar 2023 - Document type: Market Perspective - Doc  Document number: # US50413423

What's Next for Enterprise Service Management and IT Service Management in a Digitally Transformed World

By:  Snow Tempest

Add to shopping cart $7,500.00
Back to Document Abstract

Content

List of Figures



Related Links

Back to Document Abstract

Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: A Turning Point for Enterprise Service Management

  • New Market Developments and Dynamics

    • Introduction

    • Industry Dynamics

    • Recent History: Sudden Digital Transformations Drive Adoption

    • Figure: Current and Planned Use of Enterprise Service Management Tool

    • Figure: Current and Planned Use of Enterprise Service Management Tool by Function

    • Figure: Important Aspects of Enterprise Service Management

    • Now: Operating Digital Business in a Transformed World

    • Figure: Likely IT Spending in 2023 Compared with 2022

    • The Right Solution for the Right Pattern

    • Figure: Organization's Approach to Enterprise Service Management

    • What's Next? Deliberate Disruption

    • Artificial Intelligence, Predictive Analytics, and the Importance of Data

    • Figure: Outcome Tools from Artificial Intelligence/Machine Learning Models

    • Value Focus and New Ways of Working

    • Partnerships and Alliances

  • Advice for the Technology Supplier

  • Learn More

    • Related Research

    • Synopsis