Intelligent Retail Decision Making at NRF 2023

Executive Snapshot

• Figure: Executive Snapshot: Intelligent Retail Decision Making at NRF 2023

Situation Overview

• NRF Mirrors Retail Business Trends

• The COVID-19 Pandemic Came with a Wham!

• AI Is Not Standalone But Part of an Ecosystem

• Embedding AI Within In-Store Applications

• Intelligent Analytics for Planning and In Store

• Customer Care AI Is Becoming Invisible

• Customer Care Is Becoming Smarter

• Planning AI Is Becoming Mainstream

• Data Personalization Is Becoming Smarter

• Data Monetization AI Is Becoming Mainstream Through Retail Media Adoption

• The Direction of AI

• Benefits of AI

• Prioritization

• Automation

• Interaction

• Scale

• AI Reinforces Retail Trends Observed at the NRF Big Show

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• Synopsis