target audience: TECH BUYER  Publication date: Feb 2023 - Document type: IDC Perspective - Doc  Document number: # US50309923

What We Learned About Retail Experiential Operations at the 2023 NRF Big Show

By: 

  • Leslie Hand
  • Anne Paris
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: What We Learned About Retail Experiential Operations at the 2023 NRF Big Show

  • Situation Overview

    • Frictionless Customer Experience

    • Omni-Channel Self-Service

    • 360-Degree Customer Care

    • Immersive Experiences

    • Empowered Workforce Experience

    • Employee Voice and Belonging

    • Employee Productivity and Engagement

    • Intelligent Operations in the Digitized Store

    • Store Automation

    • Digital Shelf

    • Contextualized Inventory Awareness and Management

    • Digital Twins

    • Loss and Fraud Prevention

    • Making It Real with Modular Applications and Flexible Architecture

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis