target audience: TECH BUYER Publication date: Feb 2023 - Document type: IDC Perspective - Doc Document number: # US50309923
What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Table of Contents
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Executive Snapshot
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Figure: Executive Snapshot: What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
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Situation Overview
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Frictionless Customer Experience
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Omni-Channel Self-Service
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360-Degree Customer Care
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Immersive Experiences
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Empowered Workforce Experience
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Employee Voice and Belonging
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Employee Productivity and Engagement
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Intelligent Operations in the Digitized Store
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Store Automation
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Digital Shelf
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Contextualized Inventory Awareness and Management
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Digital Twins
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Loss and Fraud Prevention
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Making It Real with Modular Applications and Flexible Architecture
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Advice for the Technology Buyer
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Learn More
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Related Research
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Synopsis
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