target audience: TECH BUYER  Publication date: Mar 2023 - Document type: IDC Perspective - Doc  Document number: # US50240823

The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help

By: 

  • Elaina Stergiades
  • Rob Brothers
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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Downtime and the Importance of Support Contracts

  • Situation Overview

    • Current State of Downtime in the Enterprise

    • Figure: Planned and Unplanned Downtime by Factors, 2020 and 2022

    • Figure: Average Significance of Downtime on the Business

    • Can Support Help Reduce Downtime?

    • Figure: Determination of Level of Support for IT Infrastructure

    • Figure: Current Usage of Proactive and Preventive Technologies

    • Best Practices in Reducing Downtime

    • Figure: Progression of Downtime Over the Past Two Years

    • Figure: Primary Reasons for Reducing Downtime

  • Advice for the Technology Buyer

    • Actions to Consider

    • Cost of Providing Support Internally Versus Externally

    • Skills Required to Support the Systems

    • Degree of Customization of the Environment

    • IT Resources

    • Key Considerations When Looking at External Providers

  • Learn More

    • Related Research

    • Synopsis