target audience: TECH BUYER  Publication date: Nov 2023 - Document type: IDC MarketScape - Doc  Document number: # US50052123

IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment

By:  Lou Reinemann

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC MarketScape Figure

    • Figure: IDC MarketScape Worldwide Voice of the Customer Applications Vendor Assessment

  • IDC Opinion

    • Current Trends in Voice of the Customer

  • IDC MarketScape Vendor Inclusion Criteria

  • Advice for Technology Buyers

  • Vendor Summary Profiles

    • Alida

    • Strengths

    • Challenges

    • Consider Alida When

    • Concentrix + Webhelp

    • Strengths

    • Challenges

    • Consider Concentrix + Webhelp When

    • Emplifi

    • Strengths

    • Challenges

    • Consider Emplifi When

    • InMoment

    • Strengths

    • Challenges

    • Consider InMoment When

    • Medallia

    • Strengths

    • Challenges

    • Consider Medallia When

    • Qualtrics

    • Strengths

    • Challenges

    • Consider Qualtrics When

    • QuestionPro

    • Strengths

    • Challenges

    • Consider QuestionPro When

    • Reputation

    • Strengths

    • Challenges

    • Consider Reputation When

    • SMG

    • Strengths

    • Challenges

    • Consider SMG When

    • Sprinklr

    • Strengths

    • Challenges

    • Consider Sprinklr When

    • Verint

    • Strengths

    • Challenges

    • Consider Verint When

  • Appendix

    • Reading an IDC MarketScape Graph

    • IDC MarketScape Methodology

    • Market Definition

    • Strategies and Capabilities Criteria

    • Table: Key Strategy Measures for Success: Worldwide VOC Applications

    • Table: Key Capability Measures for Success: Worldwide VOC Applications

  • Learn More

    • Related Research

    • Synopsis