target audience: TECH SUPPLIER  Publication date: Nov 2022 - Document type: Market Forecast - Doc  Document number: # US49812122

Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026

By:  Alison Close

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Forecast Figure

    • Figure: Worldwide Key Horizontal BPO Business Analytics Services Spending Snapshot for Select Markets

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Forecast

    • Worldwide Key Horizontal BPO Business Analytics Services Spending Forecast

    • Table: Worldwide Key Horizontal BPO Business Analytics Services Spending by Segment, 2021–2026 ($M)

    • U.S. Key Horizontal BPO Business Analytics Services Spending Forecast

    • Table: U.S. Key Horizontal BPO Business Analytics Services Spending by Segment, 2021–2026 ($M)

    • Worldwide Key Horizontal BPO Business Analytics Services Spending Forecast by Macro Region, 2022–2026

    • Figure: Worldwide Key Horizontal BPO Business Analytics Services Spending by Region, 2021–2026

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • Rise of 3rd Platform Technologies (Mobility, IoT, and Social Media)

    • Inhibitors

    • Data Literacy

    • Data Democratization

    • Talent

    • Significant Market Developments

    • Customer Care Analytics: Service Provider Investments

    • Figure: Type of Customer Analytics Capabilities Leveraged as Part of Outsourced Services by Country

    • Finance and Accounting Analytics: AI for Risk/Fraud Assessment Is Top of Mind for CFOs

    • Figure: Use of Advanced Analytics/AI in Understanding Financial Performance

    • Procurement Analytics: C-Suite Executives Leverage Advanced Analytics/AI for Risk Assessment

    • Figure: Use of Advanced Analytics and AI to Improve Procurement Operations

    • Changes from Prior Forecast

  • Market Definition

    • Business Analytics Services Definition

    • BPO Business Analytics Services Definition

    • Customer Care BPO Business Analytics Services

    • Using Contact Center Data to Improve the Customer and Agent Experience

    • Finance and Accounting BPO Business Analytics Services

    • Using Financial Data to Understand the Flow of Money

    • Procurement BPO Business Analytics Services

    • Using Procurement Data to Improve Sourcing and Purchasing Decisions

  • Methodology

  • Related Research